Privacy and Terms & Conditions

×

The users and the visitors to the Website ("You") are bound by the terms and conditions ("Terms") set out herein. These Terms will be deemed to have been accepted by you on usage of the Website. You are requested to read the Terms carefully before you progress beyond this page of the Website. Our Privacy Policy together with these Terms govern your use of this Website and personal data if any that you may provide to us through this Website. If you do not agree with these Terms then you are requested to immediately exit the Website. These Terms are an electronic record and do not need to be physically signed. We may update and make changes to these Terms from time to time without notice to you. You are advised to check these Terms regularly for any such updates or changes. Your continued usage of the Website is considered as an implied acceptance of the changes to the Website and you agree to abide by the same. Other websites belonging to and operated by us may contain terms and conditions which may be different from the Terms contained herein. Please check the terms and conditions provided on the other websites that you visit.

Intellectual Property Rights:

All content on this Website is either our exclusive property or that of our licensors. All the software, text, images, graphics, logos, trademarks, video and audio used on this Website belongs to us or our licensors. No material from this Website shall be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in any form without our prior written permission. Unauthorized use of the content or materials appearing on this Website may violate copyright, trademark and other applicable laws, and could result in criminal or civil penalties. The trademark and logo displayed on the Website is the property of Raycharge E-commerce Private Limited. Our trademark or logo shall not be used in any manner without our prior written consent. No permission or license (whether express or implied) is hereby granted regarding the use of any such trademarks, get-up, product names, logos or titles, and such use may constitute infringement of the holder's rights. All rights not expressly granted herein are reserved.

Security Rules:

You shall ensure that the security of the Website is not violated, harmed or compromised in any manner including by
(i) accessing data not intended for you or logging into a server or account which you are not authorized to access,
(ii) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization,
(iii) attempt to interfere with the service, host or network, including without limitation, via means of submitting a virus to the Website, overloading, flooding or crashing the Website,
(iv) sending unsolicited electronic emails, including promotions or advertising of products or services. Violation of any system or network security may result in civil or criminal liability. We shall have the right to investigate such occurrences involving violations and will have the right to involve and cooperate with law enforcement agencies in prosecuting you if you are involved in such violations.

Warranties:

We do not make any warranties, express or implied, including, without limitation, those of merchantability and fitness for a particular purpose, with respect to any information, data, statements or products made available on the Website. We may change or discontinue any aspect of the Website at any time, including, its content or features. The Website, and all content, material, information, software, products and services provided on the Website, are provided on an "as is" and "as available" basis. We expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose and non- infringement.

We make no warranty that:
(i) the Website will meet your requirements,
(ii) the Website will be available on an uninterrupted, timely, secure, or error-free basis,
(iii) the results that may be obtained from the use of the Website will be accurate or reliable. We may occasionally for brief periods suspend the operations of the Website for maintenance, updation or support work as we may deem appropriate. We are not liable for any inconvenience, loss or damages that may be caused to you during such periods of suspension. We have no responsibility for any damage to your computer system or loss of data that results from the use of the Website. The information contained in the Website has been obtained from sources believed to be reliable. Despite our efforts the information may not be accurate, complete or updated. We disclaim all warranties as to the accuracy, completeness or adequacy of such information.

Some portions of the Website may contain information about the products or services provided by us or through a third party on another platform or website owned and operated by us. No such information shall be deemed to be construed as an advertisement or an offer to buy any product or avail any service unless otherwise specified. In no event will we be liable for damages of any kind, including without limitation, direct, incidental or consequential damages (including, but not limited to, damages for lost profits, business interruption and loss of programs or information) arising out of the use of or inability to use the Website, or any information provided on the Website. Some jurisdictions do not allow the limitation or exclusion of liability. Accordingly, some of the above limitations may not apply to you.

BILL PAYMENTS:

In order to use the Service, you may need to obtain access to the World Wide Web, either directly or through devices that access web-based content, and pay any service fees associated with such access. In addition, you must have all equipment necessary to make such connection to the World Wide Web, including a computer and modem or other access device. Raycharge and/or the Raycharge business partner reserve the right to charge and recover from the User, fees for availing the Services. These changes shall be effective from the time they are posted on to the Raycharge Website or over the Raycharge business partner channel through which you are availing the Service. You are bound by such revisions and should therefore visit the Raycharge Website or check with the Raycharge business partner channel through which you are availing the Service to review the current fees from time to time. In the event that you stop or seek a reversal of the Payment Instructions as may have been submitted, Raycharge shall be entitled to charge and recover from you and you shall be liable to pay such charges to the Bill Payment Service as may be decided by Raycharge. These charges shall be charged on to your designated Payment Account or in any other manner as may be decided by Raycharge. Raycharge offers a convenient and secure way to make payments towards identified Biller(s) using a valid Payment Account. Depending upon the Raycharge business partner through whom the Service is availed by you
(i) the specific features of the Service may differ
(ii) the number of Billers available over the Service can differ
(iii) the type and range of Payment Accounts that can be used to issue a Payment Instructions can differ and
(iv) the modes/devices over which the Service can be accessed can differ; and
(v) the charges, fees for availing the Service or any aspect of the Service can differ. Specific details related to these aspects would be available with the Raycharge business partner or the channel over which the Service is being availed.
From time to time, Raycharge, at its sole discretion, can add to or delete from such list of Billers or types of Payment Accounts that can be used in respect of making payments to a Biller. In any event (i) the type and range of Payment Accounts that can be used for making payments may differ for each Biller depending on Biller specifications (ii) there may be an additional fee’s/charge when using certain types of Payment Accounts in respect of a Biller; and (iii) the terms upon which a payment can be made to a Biller can differ depending on whether a Card or a Bank Account is used to issue the Payment Instruction. Further depending on the specific facilities allowed by a Raycharge business partner, payments to a Biller can be made either (a) by issuing a Payment Instruction for an online debit/charge to a Payment Account; or (b) by scheduling an automated debit to a Payment Account.
In using the Bill Payment Service, you agree to:
1. Provide true, accurate, current and complete information about yourself (“Registration Data”), your Payment Account details (“Payment Data”), your Biller details (“Biller Data”) and
2. Maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete. If you provide any information that is untrue, inaccurate, not current or incomplete, or Raycharge has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Raycharge has the right to suspend or terminate your account and refuse any and all current or future use of the Service (or any portion thereof). The term biller includes telecom operators.
Raycharge assumes no responsibility and shall incur no liability if it is unable to affect any Payment Instruction(s) on the Payment Date owing to any one or more of the following circumstances:
1. If the Payment Instruction(s) issued by you is/are incomplete, inaccurate, invalid and delayed.
2. If the Payment Account has insufficient funds/limits to cover for the amount as mentioned in the Payment Instruction(s)
3. If the funds available in the Payment Account are under any encumbrance or charge.
4. If your Bank or the NCC refuses or delays honoring the Payment Instruction(s)
5. If payment is not processed by biller upon receipt.
6. Circumstances beyond the control of Raycharge (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)
In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail Use of Site You understand that except for information, products or services clearly indicated as being supplied by the Raycharge, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that Raycharge cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output

Third Party Websites and Links:

The Website may contain links to websites and access to content, products and services from third parties, including advertisers, affiliates and sponsors of the Website. The linked websites are not under our control. All the third party access is provided to you by us in good faith. You agree that we are not responsible for the availability of, and content provided on, third party websites. You are requested to read the terms, conditions and policies posted by other websites regarding privacy and other topics before use. We are not responsible for third party content accessible through the Website, including opinions, advice, statements and advertisements, and you shall bear all risks associated with the use of such content. We are not responsible for any loss or damage of any sort you may incur from dealing with any third party website.

Usage from User Jurisdiction:

If Website is used or accessed from anyplace outside India, it is entirely at your own risk. The Website makes no representation that its contents and other features are available or otherwise suitable for use outside India.

Termination:

We reserve the right to terminate your access to the Website at any time without notice to you for any reason (including, but not limited to, your violation of these Terms) or for no reason. We do not represent that we will nor are we required to either actively monitor such behavior or to provide such notice to you. Our right to terminate your access is in addition to all other legal or equitable remedies available to us, which rights are fully and expressly reserved by us. Upon termination of this agreement for any reason, you shall cease to use or further access any of the Website's content or services and be liable for any unauthorized attempts to do so through any means. The provisions regarding to warranty and indemnification shall survive such termination

Assignment:

We may assign any or all of its rights and obligations under this agreement to any party without the prior consent of or notice to you.

Force Measure:

Notwithstanding anything contained in these Terms or elsewhere, we are not responsible for any loss, damage caused to you by the usage of the Website attributable to a force majeure event. A "force majeure event" means any event that is beyond our reasonable control and includes, without limitation, flood, fire, explosion, acts of God, civil commotion, strikes, lock outs or industrial action of any kind, riots, insurrection, war, acts of government, power failure, sabotage, computer hacking, unauthorized access to computer data and storage device, system failure, virus, attacks, bugs, computer crashes, breach of security and encryption.

Governing Law:

You agree that any controversy, dispute or claim arising out of or relating to this agreement, or the breach thereof, shall be governed by and interpreted in accordance with laws of India and the parties submit to the exclusive jurisdiction of the courts of Bangalore.

Terms &Conditions are binding for all purchases:

All orders are deemed offers for you to purchase our products. We may accept your offer by issuing a confirmatory e-mail and/or mobile confirmation of the products specified in your order. Our acceptance of each such offer is expressly subject to and conditioned on your assent to these terms and conditions of sale. No other terms and conditions will apply.

Electronic Communication:

When you visit www.raycharge.in or send e-mails to us, you are communicating with us electronically. By communicating with us, you consent to receive communication from us electronically. We will communicate with you by e-mail or by posting notices on our website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communication be in writing.

Prices:

All prices posted on this website are subject to change without notice. Raycharge provides price protection for items during refund and returns. However, if the price of a product increases before the shipment, you shall be notified of the same. In such a scenario, the product shall be shipped based on your confirmation.. Posted prices includes all taxes and charges. In case there are any additional charges or taxes the same will be mentioned on the website.

MOQ(Minimum Order Quantity):

Raycharge E-Commerce reserves the rights to mention Minimum Order Quantity to Users.

Payment:

All payments must be received by us prior to shipping. We accept payment by net-banking, credit card, debit card, mobile payments & UPI.

Changes and Cancellation:

Any item additions, quantity changes or specification changes made to accepted orders will be modified in the order details. All sales are final, provided, however, item cancellations and quantity reductions may be made before the order is shipped. We may, without liability, cancel any accepted order before shipment if our credit department does not approve your credit or if there are other problems with the payment mode selected by you.

Cancellation of Order by Raycharge:

Raycharge reserves the right to refuse or cancel any order placed for a product due to any of the below reasons: Technical issues related to pricing information.

Non-availability of the product(s):

Payment problem identified by Fraud Detection Department. This shall be regardless of whether the order has been confirmed and/or payment been received. 100% payment shall be refunded and the User shall be informed of the same.

Use by Children:

Raycharge.in does sell products for children, but it sells them to adults. If you are under age of 18 years, you may use raycharge.in only with involvement of a parent or guardian. Raycharge.in and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Cancellation, Refund & Return Policies

Cancellation by Raycharge E-commerce:

There may be certain orders that Raycharge E-commerce’ Merchant partners are unable to accept the service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you, non- availability of the delivery service in the address to which product is required to be shipped, inaccuracies or errors in pricing information specified by our Merchant partners, problems identified by Raycharge E-commerce’s credit and fraud avoidance department or due to any major technical snag. Raycharge E-commerce may also require additional verification's or information before accepting any order. Raycharge E-commerce will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your credit card or bank account has been charged, the said amount will be reversed back in your credit card / bank account.

Cancellation by the Retailer:

In case of requests for order cancellations, Raycharge E-commerce reserves the right to accept or reject requests for order cancellations for any reason whatsoever. As part of usual business practice, if Raycharge E-commerce receives a cancellation notice and the order has not been processed/ approved by Raycharge E-commerce, Raycharge E-commerce shall cancel the order and refund the entire amount to you. Raycharge E-commerce will not be able to cancel orders that have already been partially or fully processed. Raycharge E-commerce has the full right to decide whether an order has been processed or not or whether an order has been partially or fully processed. You agree not to dispute the decision made by Raycharge E-commerce and accept Raycharge E-commerce’s decision regarding the cancellation. In cases where it is not possible to cancel orders since they have already been shipped, refund shall be made subject to the return process post return request is raised and you would get replacement or refund once the original item is back with the Merchant partner in good sale-able condition.

Return Policy Raycharge E-commerce:

  • In the event you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.
  • Upon receiving your complaint, Raycharge E-commerce shall verify the authenticity and the nature of the complaint. If Raycharge E-commerce is convinced that the complaint is genuine, Raycharge E-commerce will inform the relevant Merchant of such complaint and request for a replacement. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products, other than not requesting the Merchant for a replacement, Raycharge E-commerce reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Raycharge E-commerce in this regard. You expressly acknowledge that the Merchant selling the defective product/ service will be solely responsible to you for any claims that you may have in relation to such defective product/ service and Raycharge E-commerce shall not in any manner be held liable for the same.
  • Before accepting shipment of any product, kindly ensure that the product’s packaging is not damaged or tampered. If you observe that the package is damaged or tampered, Raycharge E-commerce requests you to refuse to accept delivery and inform Raycharge E-commerce at the earliest. The return process of the product may be restricted by Raycharge E-commerce depending on the nature and category of the product.

In order to return any products sold through the Raycharge Platform, you are required to comply with the following conditions: For non-damaged/ non-defective product, you shall be allowed to return the product within the time frame displayed on website at the time of purchase. Please notify Raycharge E-commerce of receipt of damaged/ defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, Raycharge E-commerce/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order. Raycharge E-commerce will arrange pick-up of the damaged/defective product through its own logistics partner. In the event Raycharge E-commerce is unable to do so, Raycharge E-commerce will notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Raycharge E-commerce. Products should be returned in their original packaging along with the original price tags, labels, bar codes, user manual, warranty card and invoices, etc. Raycharge E-commerce offers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not properly described is the Merchant or seller’s responsibility. If applicable, you also authorize Raycharge E-commerce to place the return shipping costs on your invoice. It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit. The returned products are subject to verification and checks by Raycharge E-commerce in order to determine the legitimacy of the complaint/ return. In the event the return of a product is duly accepted by Raycharge E-commerce, the value of such product, as originally paid by you during Acceptance of delivery of product or otherwise, as adjusted with any credits/discount/offers, will be refunded to you. Refund will be processed based on the mode of payment and Raycharge E-commerce will credit your refunds directly to Raycharge source of payment subject to the Orders paid online.

Refund Policy for Recharges:

All sales of prepaid recharge on the Raycharge Platform are final with no refund or exchange permitted. You are responsible for the mobile number or DTH account number for which You purchase the prepaid recharge and all charges that result from those purchases. You are also responsible for the information relating to data card and all charges that result from those purchases. Raycharge is not responsible for any purchase of prepaid recharge for an incorrect mobile number or DTH account number or incorrect toll or data card information. However, if in a transaction performed by You on the Raycharge Platform, money has been charged to Your card or bank account and a recharge is not delivered within 24 hours of the completion of the transaction, then You shall inform us by sending an e mail to our customer services e mail address mentioned on the ‘Contact Us’ page on the Raycharge Platform. Please include in the e-mail the following details – the mobile number (or DTH account number or data card information), operator name, recharge value, transaction date and order number. Raycharge will investigate the incident and, if it is found that money was indeed charged to Your card or bank account without delivery of the recharge, then You will be refunded the money within 23 working days from the date of receipt of Your e mail. All refunds will be credited to Your Bank account. It will take 3-23 working days for the money to show in Your bank account depending on Your bank’s policy.

Grievance Policy

Raycharge Ecommerce Private Limited strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal. The self-review will be of help in identifying shortcomings in the product features and service delivery. If you’re disappointed, then at some point in time we’ve not done a great enough job. Raycharge Ecommerce’s policy on grievance redressal follows the under noted principles.

  • Our users are to be treated fairly at all times.
  • Complaints or concerns raised by users are dealt with an open mind, with courtesy and in a timely manner.
  • Users are informed to escalate their complaints, concerns and grievances with Raycharge Ecommerce if they are not satisfied with the resolution of their complaints.
  • Raycharge Ecommerce will take care of all complaints efficiently and fairly as they value each user.
  • All employees at Raycharge Ecommerce must work in good faith and without prejudice to the interests of the users.

We understand that customer can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels actually offered. Since we are dealing with humans, a lot of grievances can arise due to the attitudinal and the way communication gets done. It can also happen due to the actual errors across the system. Users have complete authority to file a complaint/ share feedback if they are disappointed by services rendered by Raycharge Ecommerce. They can give their complaint/ feedback in writing, email, or on Raycharge Ecommerce website/mobile application. If user’s dilemma is not resolved within the given time or if they are not satisfied with the solution provided by Raycharge Ecommerce, they can approach our tiered redressal system with their complaint for grievance redressal. In order to make Raycharge Ecommerce redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe. Awareness of Grievance Redressal System At Raycharge Ecommerce, the users’ experience is what we deliberate and focus on. This is why we listen and take the time to know our users and take their concerns seriously. Going skin-deep to analyze and scrutinize, how you would feel from the time you step-in to Raycharge Ecommerce website/mobile application till the time you’re done, helps us evolve and enhance our services. If a user has found our experience simple and incredible we know we are doing something worthy. However, when a user is concerned or has complaints we do everything we can to fix it and make it right. Sensitizing staff on handling complaints Our staff undergoes regular training to ensure that consumer’s queries and grievances are handled properly. They are encouraged to work in a manner which helps us in building the consumer trust and confidence. This reflects in both the operations as well as the customer communications. Top reasons behind the consumer queries are analyzed and worked upon in a way which aims at removal of these reasons from the root. This helps in improving the overall quality of the service levels gradually. How to reach Raycharge Ecommerce For Raycharge Ecommerce marketplace Related Issues: You can go to Raycharge Ecommerce website/mobile application, followed by the particular transaction where you are facing the issue to submit your query. You can also call us on our 24*7 number: 080 27723002 to help resolve your query.

Jurisdiction:

Pursuant to the provisions mentioned above, if any dispute, controversy or claim arises in relation to any Raycharge Ecommerce marketplace or platform, including any question regarding the existence, validity or termination of these terms (hereinafter ‘Dispute’), you agree that any claim or Dispute must be resolved by a court having jurisdiction in Bangalore, India. You agree to submit to the exclusive jurisdiction of the courts located within Bangalore, India, for the purpose of litigating all such claims or disputes. This Agreement shall be governed by Indian law.

Privacy Policy

We value the trust you place in us. That's why we insist upon the highest standards for secure transactions and customer information privacy. Please read the following statement to learn about our information gathering and dissemination practices. Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Website. By use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personally Identifiable Information and other Information:

When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose. In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to better understand, protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

Sharing of personal information:

We may share personal information with our other corporate entities and affiliates. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites:

Our Website links to other websites that may collect personally identifiable information about you. Raycharge.in is not responsible for the privacy practices or the content of those linked websites.

Security Precautions:

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Choice/Opt-Out:

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. If you want to remove your contact information from all raycharge.in lists and newsletters, please visit unsubscribe

Advertisements on Raycharge.in:

We use third-party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.